CREDIT & EXCHANGE :

Mixpresso Coffee provides our customers with a 7 day satisfaction replacement guarantee on all purchases. We agree to replace or refund your product at your discretion providing the product returned is unused and unopened.  In the event that the same product is no longer in stock and you will like to replace the product with a similar item after you accept our replacement notification email, we will happy to do so.

All return items must be in it’s original package and/or condition. Otherwise, there is absolutely no exchange or refund. 

Due to unpredictable market situations, we do not offer any price protection or adjustment once the order is processed and/or shipped.

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RETURN MERCHANDISE AUTHORIZATION (RMA) :

Please include your order number(this is MANDATORY) and email to our RMA department at info@mixpressocoffee.com to first obtain a RMA number for all possible defective item being returned. Otherwise, no return will be accepted. All return shipping costs for defective or non-defective items are solely the responsibility of the customer.

All RMA numbers are valid for 10 days after the date of issuance. We must receive the merchandise within 21 days to consider the RMA valid.

when we will recieve your prodoct we will refund your account.

Merchandise will be considered out of warranty if physical damage is found on returned items; or if warranty labels have been removed; or merchandise is disfigured in any way, shape or form.

Product(s) returned without defects will not be refunded on shipping

There are no refunds on capsules and coffce beans.

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TECHNICAL SUPPORT :

Please include your order number(this is MANDATORY) and a detailed description of the problem(s) and contact us at  Via an email for any technical questions to relations@mixpressocoffee.com Please make sure you provide us your correct e-mail address, and we will reply you as soon as possible.